An update regarding customer service during COVID-19 from Remitly’s CEO, Matt Oppenheimer

During this incredibly difficult time, Remitly remains committed to giving our customers peace of mind as they care for family and friends around the world.

We are also taking necessary precautions to keep our customers and global team safe and help slow the spread of COVID-19. This means our customer service is currently limited.

Thank you for your patience as we work to respond to the changing situation as quickly as possible.

We encourage you to visit our Help Center to find easy answers to your questions and to get the latest updates on how you can reach us.


This publication is provided for general information purposes only and is not intended to cover all aspects of the topics discussed herein. This publication is not a substitute for seeking advice from an applicable specialist or professional. The content in this publication does not constitute legal, tax, or other professional advice from Remitly or any of its affiliates and should not be relied upon as such. While we strive to keep our posts up to date and accurate, we cannot represent, warrant or otherwise guarantee that the content is accurate, complete or up to date.

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