The way we send money to loved ones has evolved significantly in recent years. For many immigrants, this change was amplified by the pandemic, which closed physical branches of banks and money transfer services around the globe. During this time, digital money transfer apps like Remitly rose in popularity, offering a safe and convenient alternative.
If you’ve been hesitant about trying a money transfer app for the first time, you’re not alone. To help you decide if it’s right for you, read our guide, which includes helpful stories from first-time users Haris A. and Mario F., along with tips for getting started.
When Circumstances Force a Change
For Haris A., an immigrant from Pakistan living in the United States, the pandemic disrupted not just daily life but also how he sent money home. A driver for Uber Eats in New York City, Haris often relied on Western Union to transfer funds to his family. However, when local branches started closing due to lockdowns, he was forced to look for another option.
That’s when he decided to try Remitly.
“I was worried at first,” he shared, “but I didn’t want my family to go without what they needed. I gave the app a try, and it worked really well.”
Haris found that switching to Remitly helped him avoid lines, and his family received funds faster than before. Even though he later moved to Arizona to study data science while continuing his work, he didn’t switch back to physical money transfer locations. Using an app was simply easier.
Adopting New Technology with Confidence
Mario F., a ranch manager from Guatemala, also chose to switch to Remitly. Unlike Haris, Mario considered himself tech-savvy but had some early reservations. Nevertheless, he appreciated the ease of setting up an account and how fast he could send money to his family.
“I quickly saw that the app is safe and convenient,” Mario said. He even recommended it to others in his community who were still relying on costly, in-person transfer services.
Mario also emphasized an important point about trust. Although people are often hesitant to share personal information when signing up, he found Remitly’s identity verification straightforward and reassuring.
“You only have to do the verification once. After that, it just works,” he explained.
Both Haris and Mario have continued sending money with Remitly, citing benefits like competitive exchange rates, secure transactions, and 24/7 accessibility.
How to Get Started with a Money Transfer App
1. Download the App and Create an Account
You’ll start by downloading Remitly or a similar app. During the initial setup, you’ll choose your sending and receiving countries, provide your email, and set a secure password.
2. Verify Your Identity
For security and compliance reasons, you’ll be asked to verify your details. This might include providing an ID such as a passport or driver’s license, as well as confirming your current address.
Pro Tip: Check what identification is accepted in advance to avoid delays.
3. Add Recipient Details
Enter the full name, address, and bank account information (if applicable) of your recipient. Double-check these details to ensure the funds go to the right place.
4. Select the Amount and Currency
Choose how much you’d like to send and the preferred currency your recipient will receive. With apps like Remitly, you’ll see the exact fees and exchange rates up front.
5. Send and Track Your Transfer
Complete payment using your preferred method, such as a debit card or bank account. Then, track your transfer status directly in the app or receive real-time notifications.
Why Money Transfer Apps Are Worth Considering
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Convenience
Apps like Remitly allow you to send money anytime, from anywhere. No more waiting in long lines or adjusting to branch hours. -
Faster Transfers
With options for instant transfers, your recipient can often access the funds within minutes, a lifesaver in emergencies. -
Transparent Fees
Unlike traditional transfer methods, apps typically show you all fees upfront, ensuring no unpleasant surprises. -
Enhanced Security
Money transfer apps use encryption, two-factor authentication, and fraud monitoring to protect your data and funds.
Tips from First-Time Users
Start Small
If you’re nervous about trying a new app, make a small transfer to test out the process. Haris, for example, started with a modest $50, giving him peace of mind.
Prepare Your Information
Having your recipient’s details ready can save time. Ensure their name matches their government-issued ID to avoid potential issues.
Explore Support Features
If you’re unsure about your transfer’s progress, check the app’s tracking options. Many apps, including Remitly, also offer 24/7 customer support via chat or phone.
Include Your Family in the Process
It’s helpful to speak with your loved ones about the change and ask for their feedback. Haris’s family in Pakistan noticed no change in their experience and were pleased with the speed of the transfers.
“They told me, ‘This is a good method. Keep using it,’” he shared.
Frequently Asked Questions
Is it safe to use a money transfer app?
Yes, companies like Remitly implement top-level security protocols such as data encryption and two-factor authentication, ensuring that your personal and financial information remains protected.
What kind of fees can I expect?
Fees vary based on the transfer amount, destination, and payment method. Apps like Remitly often offer promotional rates for first-time users.
How do I track my transfer?
You can monitor your transfer’s progress directly in the app. Notifications or email updates will also keep you informed.
What happens if my transfer doesn’t go through?
Most apps offer a satisfaction guarantee. If something goes wrong, you’ll either get a refund or assistance from customer support to resolve the issue.
Can I trust the exchange rates shown in the app?
Yes, the exchange rates displayed in your app are real-time and locked in when you confirm your transaction.