Why WhatsApp Security Matters
WhatsApp is a trusted way to stay in touch with loved ones and access important services like international money transfers. However, its popularity also makes it a target for scammers who impersonate individuals or businesses to commit fraud.
Common fraud tactics include phishing links, fake promotions, and impersonation scams. These aim to trick users into revealing personal details or making transfers to illegitimate accounts.
Being cautious and verifying who you’re speaking with before sharing personal or financial information is essential to protecting your security.
Identifying Remitly’s Official WhatsApp Account
Remitly has one official WhatsApp number: +1 (217) 802-0009.
We recommend saving this number as “Remitly Official” in your contacts. If you receive a message from a different number claiming to be from Remitly, it is not our account.
Learn More
Communication You Can Expect from Remitly
When interacting with our official WhatsApp account, expect messages that are:
- Clear, professional, and friendly
- Related to transaction updates, reminders, or customer support
- Free from typos or grammatical mistakes
- Never requesting sensitive personal information unsolicited
Examples of sensitive information include your name, address, birthdate, phone number, email, or financial account details. If someone asks for this on WhatsApp, stop the conversation and verify their identity via our official channels.
Stay Vigilant with Links
Only engage with links shared through Remitly’s verified WhatsApp account or website. Avoid clicking on links from unverified sources.
If in doubt, visit our website directly or contact our support team through official means.
Spotting a Fake WhatsApp Account
Red flags to watch for:
- A number other than +1 (217) 802-0009
- Requests for passwords, banking details, or security codes
- Poor grammar or spelling
- Messages that pressure you to act quickly
- Suspicious links or attachments
If you notice any of these, stop the conversation and report the account.
If You Suspect a Fake Remitly Account
Here’s what to do:
- Stop communication.
- Take a screenshot for your records.
- Block and report the number via WhatsApp.
- Contact Remitly through:
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- www.remitly.com
- The Remitly app
- Our official WhatsApp: +1 (217) 802-0009
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If you’ve already interacted with a suspicious message, don’t panic. Refer to our support resources to understand your next steps.
Reporting Fraudulent WhatsApp Accounts
You can report fraud by calling:
- 1-888-736-4859 (US)
- 206-535-6152 (international)
Or email: abuse@remitly.com
Note: Transfers to scammers may not be recoverable. Staying alert is the best protection.
For more information, visit our Trust & Safety Center.
Your Security Is Important to Us
Remitly prioritizes the security of your financial transactions. Our protections include:
- End-to-end encryption
- Fraud detection systems
- 24/7 customer support
- Multi-factor authentication and account alerts
These measures help you manage money confidently and securely.
Save This Number
Add Remitly’s official WhatsApp number to your contacts: +1 (217) 802-0009.
If you’re ever unsure about a message, reach out to us via official channels. We’re here to support you.
FAQs
What should I do if I receive a suspicious message claiming to be from Remitly?
Stop the conversation. Don’t click links or share information. Take a screenshot, block the number, and report it.
How can I verify a Remitly WhatsApp number?
We only use +1 (217) 802-0009. Any other number is not us.
Does Remitly ever request my password or banking details via WhatsApp?
No. We don’t request sensitive information through WhatsApp.
Can I report suspicious WhatsApp activity to Remitly?
Yes, we encourage it. Report through the app or website to help protect others.