At Remitly, we aim to make your experience as simple and accessible as possible. One way we do that is by offering familiar communication options like WhatsApp for connecting with us quickly and conveniently. In this article, we walk you through the process of contacting Remitly using our WhatsApp number and all of the benefits of connecting with us in this way!
Contacting Remitly via WhatsApp
Remitly’s WhatsApp number is +1 (217) 802-0009. You can save this number to your contacts and start a conversation just as you would with any friend or family member. Be sure to include the country code (+1) when reaching out.
When you message this number, you’ll be connected with our automated WhatsApp chatbot. This chatbot can help answer general questions, guide you to helpful resources, and assist with starting your money transfer process.
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Key Features of Remitly’s WhatsApp Experience
Here’s what you can do through our WhatsApp chatbot:
- Start a money transfer and then complete it on the Remitly website
- Get current exchange rate and fee information
- Access information about Remitly services
If your question isn’t fully resolved by the chatbot, a Remitly team member can assist you further.
Why Use WhatsApp?
WhatsApp is used by billions of people worldwide and offers end-to-end encryption for messages, helping protect your communication. It’s a widely trusted tool that many of our customers already use, making it an intuitive way to get connected with Remitly.
Who Can Use This Channel?
You can use WhatsApp to connect with Remitly from anywhere, though money transfer services via WhatsApp are only available in specific markets. Currently, this includes U.S. customers sending money to:
- Mexico
- El Salvador
- Guatemala
- Nicaragua
- Honduras
- Dominican Republic
- Colombia
- Peru
- Ecuador
Please note: All transfers must be finalized through Remitly’s website or mobile app.
How to Get Started
- Save Remitly’s WhatsApp number: +1 (217) 802-0009
- Open WhatsApp and start a new chat
- Follow the prompts to get help or begin your transfer
- Complete your transaction on Remitly’s website
It’s that straightforward.
Frequently Asked Questions
What is Remitly’s WhatsApp number?
Remitly’s WhatsApp number is +1 (217) 802-0009.
Is WhatsApp secure?
Yes, WhatsApp uses end-to-end encryption, and Remitly follows robust data protection practices. Together, they provide a secure environment for initial interactions.
Can I finish a transfer on WhatsApp?
Not at this time. While you can begin the process on WhatsApp, all transactions must be completed through the Remitly platform.
Do I need a Remitly account?
No account is required to chat with us on WhatsApp. However, a verified account is necessary to complete any money transfers.