At Remitly, we work around the clock to ensure that we exceed customer expectations around security and service. We wanted to share a few helpful tips to keep your Remitly account safe during the holiday season, which can be a popular time for fraudulent activity as fraudsters take advantage of the influx in online shopping. 

What is Phishing?

Phishing is a common tactic fraudsters use online. Phishing is when someone attempts, often through email or fake advertising, to pose as a legitimate company or representative of a company, to obtain personal information such as usernames, passwords, and bank account details for malicious or fraudulent purposes. The email or website, although fake, is made to look legitimate. 

How does it work?

Phishing can quickly succeed when fraudsters pose as family members through social media. For example, hackers, online thieves, and imposters may try and contact you through Facebook or other social media platforms posing as a family member. Never share your email address, phone number, or other personal details unless you are sure about the identity of the person on the other end. Once leaked, this information can be used to impersonate you and reset passwords tied to your personal email and Remitly account. 

How do I avoid phishing attempts?

For your safety and security, Remitly will never ask you to change your bank account details. Any changes to bank details can only be initiated by you (our customers). You can safely share documents or personal account information by logging in to the Remitly app or website by following these easy steps:

  1. Log in to your Remitly account.
  2. Once logged in you will receive an alert at the top of your screen in red.
  3. Click on the alert to receive instructions then follow those instructions to upload your documents securely. 

To further prevent and avoid fraudulent activity from happening to our customers’ accounts we recommend you:

  • Be vigilant and never share your sensitive information online or over the phone. 
  • Be sure to monitor personal accounts regularly and never click on any suspicious links as this could be a Phishing link.

For more information on how to keep your account safe and secure please visit our Security page on our website here.