Access to reliable internet is essential in today’s digital world. However, many Canadians continue to face connectivity challenges, particularly those in rural and underserved areas such as Northern Ontario, the Prairies, and remote Indigenous communities.
To address this, the Canadian government has introduced several public internet access programs designed to expand high-speed internet, promote digital inclusion, and support low-income households. These initiatives offer affordable or subsidised internet options, helping more Canadians stay connected for work, education, and everyday life. They’re particularly useful for immigrants, too, so understanding the different programs, their eligibility requirements, and how to apply can help you make the most of these resources.
So here’s the Remitly guide to help you through these options, so you can access the internet without barriers.
Types of internet access programs in Canada
Canada offers several programs to improve access to affordable, reliable internet, especially in rural areas. These programs fall into two main categories:
- government-funded initiatives
- community-based options.
Government-funded internet programs
Recognising an issue of national importance, the Canadian government has launched several projects to improve internet access across the country:
- Universal Broadband Fund (UBF)
A $3.225 billion CAD program aiming to connect 98% of Canadians to high-speed internet by 2026 and 100% by 2030. - Connecting Families Initiative (CFI)
Provides low-cost internet (as low as $20 CAD per month) for eligible low-income families and seniors through participating Internet Service Providers (ISPs). - CRTC broadband fund
Supports projects that expand high-speed internet and mobile services in underserved areas. - Digital Literacy Exchange Program (DLEP)
Funds programs that help Canadians develop digital skills and safely use the internet.
Community-based and non-profit internet options
Non-profit organisations and community groups also work to improve internet access. Some of the well-known initiatives are:
- National Capital FreeNet (NCF)
An Ottawa-based non-profit offering low-cost internet and free public Wi-Fi in partnership with other organizations. - Chebucto community net
A volunteer-run group in Halifax that provides affordable internet and helps people get online. - Olds institute for community and regional development
A community-owned fibre network in Alberta that delivers high-speed internet to local residents and businesses.
These initiatives bridge the digital divide by offering accessible connectivity options, often with specific eligibility requirements.
Eligibility requirements for affordable internet plans in Canada
To qualify for affordable internet plans, applicants must meet at least one of the following criteria:
- receive government benefits such as Canada Child Benefit (CCB) or Guaranteed Income Supplement (GIS);
- be classified as low-income based on government guidelines;
- live in a rural or underserved area with limited internet access.
Eligible individuals may receive a government-issued access code to enrol in the Connecting Families Initiative, which provides discounted internet plans through participating ISPs.
How to check if you qualify
- Contact your ISP: ask your provider about available affordable plans.
- Visit the government website: check the Canadian government’s website for program details.
By exploring these options, eligible Canadians can apply for affordable internet, save money, and stay connected.
Steps to apply for Canada’s public internet access programs
To apply for the Universal Broadband Fund or the Connecting Families Initiative, follow these steps:
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Determine eligibility
- Check whether you or your community qualifies for the program.
- Use the National Broadband Internet Service Availability Map on the UBF website to identify if your area is underserved.
- Many programs prioritize regions with limited or no reliable internet access.
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Gather the required information
The Canadian government requires you to provide some specific details.
- Current internet access gaps in your local area.
- Planned improvements and how they will benefit residents.
- Potential internet service providers (ISPs) involved in the project.
- Funding sources, if additional support is required.
- For community-based programs, the project’s scope and potential impact, including implementation timelines.
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Review the application guide
Read the official application guide for the program you’re applying to. The guide outlines:
- required documents and forms;
- technical and financial criteria;
- deadlines and submission guidelines.
Ensuring your application is complete and accurate can help prevent delays or rejections.
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Complete the application form
Complete the online or paper-based application, depending on the program. Include key details such as:
- project description and community impact;
- budget estimates and funding sources;
- proposed service coverage and expected internet speeds.
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Submit supporting documents
Prepare and upload necessary documents, such as:
- project maps and infrastructure plans.
- demographic data on the community.
- proof of funding or partnership agreements, if required.
These documents help program administrators assess the feasibility and sustainability of your application.
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Contact program representatives for assistance
If you have questions or need guidance, reach out to the program’s support team in your municipality. They can provide insights on best practices and clarify specific requirements.
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Await review and approval
Once submitted, your application will go through an evaluation process based on feasibility, impact, and funding availability. You may be contacted for additional information.
If your application is approved, you’ll receive instructions on the next steps, how funding is provided, and the timetable for implementing the project.
If your application is rejected, you may receive feedback and be invited to revise and reapply.
Other considerations
- Regional variations
Some provinces and territories have specific internet access programs with different application requirements. Checking provincial government websites can help you find the right information. - Stay updated
Regularly check the UBF website for changes to eligibility criteria or application deadlines. Updates can include new funding rounds, expanded eligibility, or additional support services that may benefit your application.
By following these steps and ensuring all information is accurate and complete, you’ll give yourself the best chance of benefiting from Canada’s public internet access programs.
Advantages of public internet access programs
Public internet access is part of the Canadian government’s commitment to ensuring individuals, businesses, and communities across the country have high-speed internet access. Recognizing how essential the internet is nowadays, there are plenty of potential benefits if they can succeed in their aims:
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Affordable internet access for underserved communities
Public internet access helps bridge the digital divide by providing free or low-cost connectivity in community centres and public libraries. This particularly helps low-income individuals and rural communities who may lack reliable home internet.
By reducing financial barriers, public Wi-Fi ensures that everyone can access essential services, education, and job opportunities even when the cost of living is high.
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Enhancing digital literacy and skill development
Public internet access provides immigrants and underserved Canadian communities alike with the resources and connectivity needed to develop essential tech skills. Access to online courses, job training programs, and digital innovation tools could give you the skills employers are looking for in an increasingly tech-driven world.
For seniors, newcomers, and individuals with limited digital experience, public internet programs offer guidance and training, empowering them to navigate online platforms, apply for jobs, and get involved in the digital economy.
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Protecting user privacy
Public internet access programs in Canada help safeguard user privacy by offering secure, government-backed networks. Immigrants, low-paid workers and other people might have to use Wi-Fi in places like coffee shops in areas where internet access is expensive or patchy. Those types of Wi-Fi networks can be insecure, so more reliable, official networks can reduce your exposure to cyber threats like data breaches and phishing.
Many programs also teach users how to protect personal information, recognize online scams, and use privacy tools like VPNs. By offering safer connections and promoting cyber security awareness, public internet initiatives help native Canadians and immigrants alike browse securely and access essential services without compromising their data.
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Supporting job opportunities and economic development in Canada
Internet access enables entrepreneurs and small businesses across Canadian cities to expand their operations, conduct market research, and connect with customers through digital platforms.
If you’re looking for work in your new country, these ambitious plans would mean you’ll be better placed to search for jobs, attend virtual interviews, and develop new skills through online training programs, whether you lived in an urban or rural area.
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Expanding educational opportunities
For students in remote or underserved communities, public internet access opens the door to online courses, digital libraries, and virtual classrooms. It supports lifelong learning by allowing you to pursue certifications, join in webinars, and access academic research, even if you’re in a remote part of Canada.
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Improving access to healthcare services
In some of Canada’s vast, sparsely populated areas, telehealth services have become essential. Public internet access allows people living in those areas to consult healthcare professionals online, access medical records, and stay informed about health-related issues.
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Facilitating access to government services
Canadians increasingly rely on digital platforms to manage essential services such as filing taxes, applying for benefits, accessing bank accounts, and renewing official documents. Public internet access ensures that people who may not have reliable home internet can complete these tasks efficiently without needing to travel long distances.
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Strengthening social connections
Public internet access allows people to stay in touch with family and friends through social media, messaging apps, and video calls. It’s important for seniors, newcomers, and people living in isolated areas who rely on digital communication to maintain social connections and combat loneliness.
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More convenient during daily life
With government-backed, secure public internet available in libraries, community centres, cafés, and transit hubs, Canadians can quickly check emails, access news updates, complete online transactions, and navigate using digital maps, all while on the go.
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Promoting digital inclusion and equal opportunities
By providing internet access in underserved areas, these initiatives ensure that all Canadians, regardless of their income, location, or background, have equal opportunities in our digitalized world. This fosters greater economic participation, education, and social engagement, making Canada a more connected and inclusive society.
Resources and support for Canada’s public internet access programs
To support Canadians, various programs provide technical assistance, digital literacy training, and financial aid for internet services. Below are key resources to help individuals and communities benefit from public internet access.
Technical assistance and training
There are Canadian organizations that provide resources to improve digital literacy, promote online safety, and provide assistance with connectivity challenges. They’re doing their bit to help Canadians make the most of public internet programs.
- Digital literacy
Some public libraries and community centres are offering free training on internet use, online safety, and essential digital skills. These programs help seniors, newcomers, and disadvantaged people navigate digital platforms, apply for jobs, and use online services with confidence. - Cybersecurity awareness resources
The Canadian Centre for Cybersecurity provides guidelines on safe internet practices, helping users protect personal information while using public Wi-Fi networks. These resources cover topics such as phishing scams, password security, and privacy protection. - Telecommunication service provider support
Some internet service providers collaborate with government initiatives to offer reduced-cost internet and customer support for low-income households. These partnerships ensure affordable connectivity and technical assistance for those who need it most.
How to access support
You can access resources and support for public internet programs through various channels in Canada, including community hubs and online platforms:
- Local libraries and community centres
Many provide free public Wi-Fi, computer access, and workshops on digital tools and internet navigation. - Provincial and municipal programs
Some municipalities and cities have broadband expansion initiatives specifically aiming to improve connectivity in areas where internet access is limited or missing completely. These programs often offer subsidies or grants for improved internet access. - Online resources
Websites such as Canada.ca provide up-to-date information on federal and regional public internet access programs, eligibility requirements, and step-by-step application processes.
By keeping your eyes open for what help is available and utilizing these resources, you can enhance your digital skills, stay safe online, and maybe even find a new job.
FAQs
How can I get free Wi-Fi in Canada?
Free Wi-Fi is available at public libraries, community centres, and many cafés, including Tim Hortons and Starbucks. Major transit hubs, airports, and some parks also offer free internet. Be careful about security if you’re using these networks.
Some government and non-profit programs provide access in underserved areas. If you’re unsure where to find free Wi-Fi, local libraries or municipal websites often list available locations.
How do I get internet access in Canada?
Canadians can get internet through home service providers like Bell, Rogers, and Telus, or by using public Wi-Fi at libraries and community centres. Affordable options include the Connecting Families program, which offers low-cost internet to eligible households. Mobile data plans are another option for on-the-go access. Before choosing a plan, compare providers to find the best balance between speed, coverage, and cost.
How can I ensure I’m accessing the internet effectively?
Prioritize important tasks like work, education, and accessing government services. To stay safe online, use a VPN on public Wi-Fi and avoid revealing sensitive information. Digital learning platforms help develop new skills, while monitoring data usage ensures a stable connection for essential activities. Keeping your devices updated and using strong passwords can also help protect your online security.
Who qualifies for $20 CAD internet in Canada?
The Connecting Families program offers $20-per-month internet to low-income households receiving the maximum Canada Child Benefit (CCB) or Guaranteed Income Supplement (GIS). Eligible people receive an invitation to apply and must have a fixed address within a participating provider’s service area. If you think you qualify but haven’t received an invitation, check with your internet provider or visit the program’s website for updates.