Hanane and her husband are originally from Morocco but now live abroad. Like many families who’ve moved overseas, they help support relatives back home. Hanane used to send money in person, often waiting in long queues at the counter. So, when she first heard about the Remitly app, she was intrigued but cautious.
“At first, you think, it could be a scam,” she admitted during a recent interview.
To test the waters, Hanane sent a small transfer to her sister in Morocco. Soon after, her sister confirmed she’d successfully collected the money from the usual location. That’s when Hanane knew she could trust it. “That’s it, it’s working, it’s real!” she told her husband.
Months later, Hanane is a loyal Remitly user, just like millions of customers around the world.
Sending money from Australia? Let’s explore what makes Remitly a trusted choice, from its advanced technology to its expert security team.
Security Is at the Heart of Remitly
Alex Maestretti, Remitly’s Chief Information Security Officer (CISO), explains:
“Remitly was founded with the vision of becoming the best global bank for immigrants. From the very beginning, security and compliance were top priorities.”
Safety isn’t an afterthought—it’s integral to how Remitly operates.
“Culturally, everyone at Remitly understands the importance of earning our customers’ trust with every transaction,” Maestretti adds. “Our CEO, Matt, and other leaders regularly emphasise that security is the foundation of our business.”
Here’s how Remitly protects your money and personal information.
How Remitly Keeps Your Money Safe in Australia
Advanced Data Security Measures
Protecting your account is Remitly’s highest priority. Automated and manual risk management systems detect suspicious activity to safeguard you from fraud.
Password protection
Choose a strong password unique to Remitly.
Two-factor authentication
Use your mobile phone for added security to ensure only you can access your account.
Remitly uses encryption technologies trusted by banks worldwide, such as Transport Layer Security (TLS), AES256, and 2048-bit RSA.
Account Verification
Verifying your identity is essential for securing your account and complying with Australian legal requirements. You may need to provide:
- A valid ID, such as a passport or driver’s licence
- Proof of address, like a utility bill
A Dedicated Security Team
Remitly employs an in-house team of experts to monitor transactions, detect vulnerabilities, and stay ahead of threats. This ensures your money and personal information remain protected.
Cutting-Edge Technology
Remitly uses machine learning to detect unusual activity and safeguard your account. Internal systems are constantly monitored to prevent hacking attempts or breaches.
Secure Systems
Multiple failed login attempts will result in a locked account to prevent unauthorised access. If you notice any suspicious activity, report it immediately.
Reliable Customer Support in Australia
Our multilingual support team is available via live chat, phone, or email. Live chat typically offers the fastest response times for Australian users.
Real-Time Transfer Tracking
Track your transfers through the Remitly app for peace of mind. You’ll receive notifications when the money is collected, and you can opt to keep your recipient informed as well.
Frequently Asked Questions
Is Remitly Safe to Use in Australia?
Yes. Remitly complies with Australian laws and regulations.
How Does Remitly Protect My Personal Information?
We use high-level encryption, two-factor authentication, and continuous transaction monitoring to safeguard your account.
Will I Be Asked to Verify My Remitly Account?
Yes, verifying your account is a standard part of our security process. You may need to provide valid ID and proof of address.
What Should I Do if I Notice Suspicious Activity on My Account?
Report any suspicious activity immediately through the Remitly app or contact our customer support team.
How Do I Contact Remitly Support from Australia?
You can reach us via live chat, phone, or email. For the quickest assistance, we recommend using live chat.
With Remitly, sending money from Australia is fast, secure, and hassle-free. Download the Remitly app today and start your first transfer with peace of mind.
