Living in a new country brings its fair share of challenges, and one of the most important is knowing how to access the public services available to newcomers. Whether you need healthcare, settlement services, or financial support, understanding where to turn can make all the difference.
At Remitly, we understand the challenges of navigating a new system while building a life in Canada—that’s why we’ve put together this handy guide. From government programs to community resources, we’ll walk you through the services available, explain eligibility requirements, and provide practical tips for accessing these valuable supports.
Available public services as a newcomer to Canada
Canada is known for its inclusivity and support for immigrants and refugees. As a newcomer, you’ll find that various public services are available to help you integrate into Canadian society, from healthcare to education and beyond. Here’s a brief overview of some key services available to newcomers:
- Settlement and integration services
Numerous settlement agencies across Canada help newcomers with the practical aspects of settling in, such as finding housing, securing employment, and understanding Canadian culture and laws. - Healthcare
Canada’s public healthcare system ensures that all residents have access to essential medical services. Newcomers are eligible to apply for the provincial or territorial health insurance plans, which cover doctor visits, hospital stays, and other necessary treatments. - Education
Public education in Canada is available from kindergarten through to post-secondary institutions. For children, education is free at the primary and secondary levels. Many provinces also offer language programs for adults to improve their English or French skills. - Social services
Newcomers can access a range of social services to assist with financial support, child care, housing, and more. Programs like Canada Child Benefit (CCB) provide financial assistance to families with children, while other services help with temporary income support for individuals in need. - Legal assistance
Legal aid services are available to newcomers who need help with immigration issues, family matters, or other legal concerns. Many provinces have dedicated resources to help immigrants understand their rights and navigate the legal system.
Providing such access to public services supports newcomers by ensuring their well-being, helping with integration, and providing the tools for long-term success in Canada. These services lay the foundation for a stable and fulfilling life.
Governments across Canada offer services for newcomers
Canada is known for its welcoming approach to immigration, and the government offers various services to help newcomers settle and integrate into society. Accessing services available at the federal, provincial, and municipal levels should ease the transition with practical assistance during your first months in the country.
Introduction to settlement services
Settlement services lie at the heart of Canada’s support for newcomers by providing resources and guidance in key areas. Immigration, Refugees and Citizenship Canada (IRCC) provide these services to help newcomers navigate their new environment. They offer information sessions, personalized support, and referrals to housing, job opportunities, and educational institutions:
- Information and orientation
Workshops and one-on-one support to help newcomers understand life in Canada, from finding housing to using public transportation. - Employment support
Job-search assistance, résumé building, interview preparation, and connections to employment opportunities. Resources like the Job Bank help you explore job listings and understand the Canadian job market. - Language training
Free English and French classes, such as Language Instruction for Newcomers to Canada (LINC), to improve communication skills and job prospects. - Community connections
Social support networks, cultural orientation programs, and mentorship opportunities to help newcomers integrate into their local communities. - Legal and financial assistance
Guidance on navigating the legal system, understanding tax requirements, and accessing financial support programs like Canada Child Benefit.
Newcomers can access these services through IRCC-funded settlement organisations, which operate in cities and towns across the country. These organisations provide tailored support to help individuals and families adjust to life in Canada.
Government initiatives and programs
To support the growing number of immigrants each year, Canada has developed a range of government-funded programs tailored to different settlement needs. These include:
- The Immigrant Services Program
Funded by Immigration, Refugees and Citizenship Canada, this initiative provides funding to organisations that assist newcomers with housing, employment, and community integration. - Provincial and territorial programs
Each province and territory offers its own settlement programs. For example, Ontario’s Newcomer Settlement Program and BC’s WelcomeBC provide additional local resources. - Pre-arrival services
Programs like Canada’s pre-arrival services help newcomers prepare for life in Canada before they arrive, offering job search guidance, credential recognition support, and settlement planning. - Temporary and refugee assistance programs
Specialized programs support refugees and temporary residents with financial aid, housing assistance, and legal services. The Resettlement Assistance Program (RAP) helps government-assisted refugees with immediate financial support upon arrival.
- Newcomer welcome centres
These provide one-stop information and referral services for everything from language classes to job search support. - Employment services
Programs designed to help immigrants understand the Canadian job market and enhance their skills through training. - Community integration projects
Initiatives that encourage cultural exchange and social participation through community events and local partnerships.
Who is eligible for settlement services in Canada?
Not all newcomers in Canada qualify for government-funded settlement services. Eligibility for settlement services depends on your immigration status and specific program criteria:
- Permanent residents
Individuals granted permanent resident status, including those through family sponsorship, economic immigration, or refugee resettlement, are eligible for full settlement services such as employment support, language training, and financial assistance. - Refugees and protected persons
Government-assisted and privately sponsored refugees, as well as individuals with a positive asylum decision, have access to most settlement services, including specialized resettlement programs and financial aid. - Temporary residents
Those holding valid work or study permits may be eligible for some services, especially language training and employment support. However, they generally don’t qualify for financial aid programs like Canada Child Benefit. - Visitors and asylum seekers
Individuals awaiting a decision on their immigration status typically don’t qualify for settlement services until they receive permanent status or refugee protection.
Eligibility can also vary by province, so check with local settlement organisations for specific details. For more information on if you’re eligible, visit the IRCC settlement services page or contact local agencies for guidance.
Finding and registering for settlement services in Canada
Accessing settlement services is simple. Here’s how to find the right ones for your needs:
- Use the government of Canada’s settlement services locator
The IRCC Settlement Services tool helps you find local organisations offering services such as job support, language training, and housing assistance. - Visit a local newcomer centre
Most cities and towns have designated support centres like YMCA Newcomer Services and MOSAIC that provide in-person assistance. - Ask at community centres or libraries
Many public libraries and cultural organisations offer free settlement resources, including language programs and employment workshops. - Check with your province or territory
Each region has its own settlement programs, like Ontario’s Newcomer Settlement Program or Alberta’s Immigrant Services.
Steps to access free settlement services
Once you’ve found a service provider that meets your needs, follow these steps to register and start using the services:
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- Check eligibility
Ensure you meet the criteria, such as being a permanent resident, refugee, or eligible temporary resident. - Contact the service provider
Reach out via phone, email, or their website to learn about available programs and enrollment details. Some services may require an initial consultation. - Provide documentation
Many programs need proof of immigration status, like a PR card, and other identification. - Attend orientation
Many organisations offer sessions to introduce their services and explain how to access them. - Register
Complete registration forms, either online or in person, and submit the necessary documents. - Participate
Engage in workshops, language classes, job training, or other services that help you integrate into Canadian society. - Follow up
Stay in touch with your settlement worker or local centre for ongoing support.
- Check eligibility
What language training services are available?
Proficiency in English or French boosts job prospects, social interactions, and access to essential services. The Canadian government offers free language training programs to support newcomers.
Available English and French language training
- Language Instruction for Newcomers to Canada (LINC)
Free English classes for adult permanent residents and refugees, covering reading, writing, speaking, and listening. Classes are available online and in-person. - French language training
In Quebec, Francisation Québec offers free French language training. - Provincial language training programs
Ontario’s Adult Non-Credit Language Training and British Columbia’s ELSA Program offer additional language training. - Community-based and online learning
Many libraries and non-profits offer free or low-cost classes.
Benefits of language proficiency for integration
Improving your language skills can dramatically enhance your quality of life once you’ve moved to Canada:
- Better job opportunities
Fluency in English, French or sometimes both, particularly in Quebec, is often required for many jobs. - Social integration
Language skills help newcomers connect with others and join community activities. - Access to services
Proficiency makes it easier to navigate healthcare, legal documents, and other essential services. - Educational advancement
Language skills open doors to higher education and professional certifications. - Confidence and independence
Strong language skills make it easier to manage daily tasks and feel more at home in Canada.
Canada’s public healthcare system is one of its greatest assets, but each province and territory manages its own system. Newcomers must register to access healthcare services.
Accessing healthcare services in Canada
- Health card registration
Apply for a provincial or territorial health card to access free healthcare. The process can vary depending on where you are in the country, and some regions have a waiting period. - Family doctor or walk-in clinic
Most Canadians see a family doctor for primary care. For non-emergency care, walk-in clinics are also an option. - Emergency and hospital care
Visit the nearest hospital or call 911. Hospital services are covered, but prescription meds and dental care may have extra costs. - Supplementary health coverage
Provincial health plans may not cover dental, vision, or medications. Many newcomers opt for private insurance or employer benefits.
Social and community support programs
Beyond healthcare, various programs assist newcomers with housing, financial aid, and community integration.
- Housing assistance
Organisations like CMHC Housing Resources and Settlement.org help with renting, homeownership, and emergency housing. - Financial support
Programs like Employment Insurance (EI) and GST/HST credit provide financial aid for those in need. Our smart finance tips should help, too. - Community and cultural integration
Local centres, libraries, and religious organisations host cultural events, networking, and volunteer programs. Services like COSTI Immigrant Services and MOSAIC offer community-building resources. - Mental health and wellness support
Moving to a new country can be stressful, but Canada’s Mental Health Services page offers a variety of resources and support.
Frequently Asked Questions
How can the government help newcomers to Canada?
Canada’s government offers a wide range of services to support newcomers. These include settlement programs that provide guidance on housing, employment, and legal matters, as well as language training, healthcare access, and community integration initiatives. All of these resources help newcomers transition smoothly into their new home.
Can I work for the Canadian government without being a citizen?
Generally, most Canadian government roles require citizenship, especially those involving policy-making and national security. However, some positions may be open to permanent residents in certain agencies or support services. It’s best to check the specific job requirements on the official government careers website before applying.
What are the benefits for a new immigrant coming to Canada?
New immigrants can access numerous benefits, such as free settlement services, language training, employment support, and community resources. These services not only help newcomers navigate the initial challenges of settling in but also enhance their employment prospects, social integration, and overall quality of life in Canada.
What should I do after arriving in Canada as an immigrant?
After arrival, prioritize registering for essential services like healthcare and opening a bank account. Attend orientation sessions at local newcomer centres to learn about available support programs. Engaging in language training and connecting with community groups will also help newcomers settle in and build a strong network in their new home.